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Embracing the Messiness: Reflections on Co-Desiging the Co-Design of a Patient Journey Dashboard
Nelson Shen, Melissa Hiebert, Alex Apilado, Bart Campbell, Ivy Guo, Mary Rose van Kesteren, Stuart Matan-Lithwick, Charlotte Munro, Aloha Narajos, Renée Rosenmann, Jose Arturo Santisteban, Masooma Hassan, David Rotenberg
Co-design is an increasingly adopted approach in digital health to develop innovations that are more relevant and effective. Engaging people with lived/living experience at the outset is often recommended to maximize the value of co-design. This paper reports on the co-design of the co-design of a Patient Journey Dashboard—an approach where both the co-design process and dashboard are co-designed with patient partners from the Centre for Addiction and Mental Health. There were challenges navigating the process at first; however, collectively embracing the messiness allowed for a meaningful engagement experience.
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