Access to information and communication systems for PwD (Persons with Disabilities) is a priority both for the EU and candidate countries. This paper presents some results of the Romanian project called “InHand – Information Center for Persons with Disabilities)“. The main goal of the project is to contribute to improving the quality of life and health status of this group of people. Our emphasis is on the benefits of universal design. By eliminating barriers that prevent people with disabilities from using Web sites, it is possible to make each site more useful for all visitors, not to mention ease of maintenance and cost‐effectiveness.