Web systems present executives with a new variant of an old problem: determining “What am I getting out of this communication technology implementation?” The creation of a set of value criteria is vital. The main aim of the paper is to modify the approach suggested by Kaplan‐Norton, emphasizing the value chain processes and other development aspects important for e‐healthcare (patient satisfaction, finance, knowledge and technology). The paper contains the definition of the value generated in an e‐healthcare system. The paper develops M. Porter's value chain approach and contains a model value chain for an e‐healthcare organisation. This approach explains the activities behind the generation of value.
IOS Press, Inc.
6751 Tepper Drive
Clifton, VA 20124
Tel.: +1 703 830 6300
Fax: +1 703 830 2300 email@example.com
(Corporate matters and books only) IOS Press c/o Accucoms US, Inc.
For North America Sales and Customer Service
West Point Commons
Lansdale PA 19446
Tel.: +1 866 855 8967
Fax: +1 215 660 5042 firstname.lastname@example.org