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Too Early To Say
John Leslie King, Kenneth L. Kraemer
281 - 295
10.3233/978-1-61499-137-3-281
Innovation and the Public Sector
Volume 19: Public Administration in the Information Age: Revisited
Abstract

The impact of ICT on public administration as illustrated in the previous chapters appears to be less than was anticipated by the 1998 book. This does not mean that the cumulative impact is trivial. Over time the effects could be significant. There has been a great deal of change since 1998, but not in areas anticipated. This is a surprise, and this chapter comments on the nature of surprise and the lessons learned about ICT, civil society and public administration that might affect design.

$35.00 / €27.50 / £22.00
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