This chapter provides an analysis and examples of how the emergence of citizen-centric e-governance has transformed public service delivery. There is a discussion of what e-governance is and the most important models that explain its development. The important role that citizens play in e-governance is examined. E-governance and its impact on organizational change and development are highlighted, with a particular focus on its ability to transform government and public service delivery. Finally, there is a discussion of some of the emerging technologies that can potentially create more citizen-centric government. The overall conclusion of this chapter is that Information and Communication Technologies (ICT) have the potential to transform government, but the evidence suggests a more incremental path than what some of the earlier scholars had envisioned.