Theoretical models that represent the growth process of e-government are derived by iterating different phases. The ideal final phase as proposed in these models is a transformed government that offers the provision of services to its citizens in an integrated way. All of the Flemish municipalities have been online for several years now. Developments in the back office appear in practice not to extend further than the first phase of automation. This chapter focuses on the internal and external variables that explain this, such as a lack of capacity, expensive and incompatible applications, dependence on suppliers and the absence of central control. This chapter even goes a step further by stating that a strong automation phase militates against the completion of an integrated provision of services.