The vision of utilizing information technology to make government more effective, efficient and responsive to its citizens has long captivated government officials and the public alike. This chapter describes a project to design a decision support system (DSS) for planning and budgeting infrastructure in a major U.S. city. The system was projected to help with decision making related to numerous aspects of the city's infrastructure (water, sewage, roads, and waste water) and to include input from multiple stakeholders to infrastructure decisions, including relevant government agencies, the public, builders, community leaders, and the city government. The design of the DSS had to address nine challenges which formed significant barriers to realization of the system. In the end a scaled back prototype was created because the challenges proved too difficult to overcome with current technology and resources. We discuss the nine challenges and some avenues for future DSSs that might help to address them.
IOS Press, Inc.
6751 Tepper Drive
Clifton, VA 20124
Tel.: +1 703 830 6300
Fax: +1 703 830 2300 email@example.com
(Corporate matters and books only) IOS Press c/o Accucoms US, Inc.
For North America Sales and Customer Service
West Point Commons
Lansdale PA 19446
Tel.: +1 866 855 8967
Fax: +1 215 660 5042 firstname.lastname@example.org