Following a President's mandate in 2000, several inter-organizational e-government initiatives were initiated under the umbrella project denominated e-Mexico. After a public consultation, it was decided that the e-Mexico strategy was going to be organized into four ‘content pillars’: e-economy, e-health, e-government, and e-learning. The e-learning pillar had the objective of fostering the information society in Mexico through the creation of meaningful content in Spanish for continuing learning and education, and the deployment of thousands of Digital Community Centers (DCC) to make the content of the four pillars available to individuals with no access to Internet. Project leaders and managers originally had great expectations and were envisioning substantial economic and social impacts. However, there were multiple challenges throughout the implementation process and, although the progress in public infrastructure deployment was important, the economic and social impacts are modest in comparison to the initial expectations. This chapter explains the effects of the institutional context on the results of this initiative by highlighting the complex interplay between information technologies, organizational structures, and institutional arrangements in government settings. It also offers insights on cross-boundary collaboration and information sharing among government organizations.
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