The Labour Government have set a target of making the United Kingdom the ‘best’ environment in the world for e-Commerce. One of the Government's key objectives is to ensure that people have access to information communication technologies (ICT) so they are able to participate in a society that is becoming increasingly technology-dependent. To date, UK policy has largely assumed that the main barrier preventing citizens from embracing ICT has been lack of access. However, a 2003 study of a semi-rural area provided further evidence that there are several other important factors. 12 months on, a review was undertaken to consider what significant developments have occurred to increase public engagement with ICT.