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The UK's Electronic Mixed Economy of Public Service Delivery: A Preliminary Evaluation
Eleanor Burt, John Taylor
192 - 203
Innovation and the Public Sector
Volume 12: Information and Communication Technology and Public Innovation
Abstract

This chapter sets out the UK Government's proposal for an electronic mixed economy that will engage public, private, and voluntary organizations as “intermediaries” in the delivery of public services. Using a case study of the Citizens Advice service, a leading UK voluntary organization, the conceptual foundations, institutional and technological arrangements underpinning the electronic mixed economy are evaluated. The chapter concludes by bringing forward recommendations designed to ease and bring about more effective implementation.

$35.00 / €27.50 / £22.00
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