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Governance, ICT and the Innovation Agenda of Public Administration: A Comparison of Some European Policy Initiatives
Victor Bekkers, Evelien Korteland
22 - 50
Innovation and the Public Sector
Volume 12: Information and Communication Technology and Public Innovation
Abstract

This chapter explores what kinds of shifts of governance are being proposed in several European modernization programs and what the alleged role of ICT is here. It is argued that the innovative potential of ICT, defined as a neutral tool, is primarily used in relation process innovation, stressing the importance of efficiency and service delivery, thereby facilitating a consumer democracy which is based on a redesign of the machinery of government. However, one can question if the broader innovation potential of the governance concept and the role of ICT, has been fully acknowledged.

$35.00 / €27.50 / £22.00
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