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Ontologically Aided Rule Model for the Implementation of ITIL Processes
Jarosław Pastuszak, Adam Czarnecki, Cezary Orłowski
1428 - 1438
10.3233/978-1-61499-105-2-1428
Frontiers in Artificial Intelligence and Applications
Volume 243: Advances in Knowledge-Based and Intelligent Information and Engineering Systems
Abstract

The implementation of ITIL processes in IT organizations can be seen as a set of interdependent projects. The sequence of the ITIL implementation relies on such parameters as scope, depth, the capability of processes and the maturity of the organization. These factors can form common patterns of ITIL implementation that might be expressed as rules. Also—to semantically reinforce such a model in its predictiveness and replicativeness—the knowledge of on ITIL and the implementation rules may be presented as an ontology.

$35.00 / €27.50 / £22.00
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