

In today’s environment, characterized by high complexity and volatility of demand, responsiveness, quality, and timeliness in the transmission of information between all parties involved in Supply Chain operations, are critical aspects to manage. In this context, the most successful companies have developed an integrated view of the Supply Chain to improve its efficiency. The realization of these objectives is achieved through adopting Supply Chain management methods and tools appropriate to their operations, with a view to continuous improvement through data analysis and forecasting. The difficulty lies in intercepting and organising data from disparate sources, multiple data sets provide incomplete information that inaccurately represents the performance and service levels received by suppliers and offered to customers, caused by the competitive nature of different companies in wanting to keep their information confidential. For this reason, this work proposes an ontological Supply Chain model with a governance element that enables the information exchange, preventing misreporting behaviour by different companies and optimising the parameters of the entire Supply Chain. In addition to the definition of all major incoming and outgoing information flows that characterise the relationships and performance of the Supply Chain actors as individual elements and as a whole.