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Improving Emergency Service Quality and Patient Safety Through the Use of Cross-Sectoral Digital Feedback Systems – An Overview
Andreas Klausen, Kristin Stanke, Antje Wulff
156 - 161
10.3233/SHTI230032
Research Article
Studies in Health Technology and Informatics
Volume 301: dHealth 2023
Abstract

Background:

Feedback is essential for personal and professional development, also in emergency services. However, EMS usually ends at the interface with the emergency department, thus, the long-term effect of initiated emergency measures often remains unclear for emergency personnel. Digital, data-driven tools providing systematic feedback on patients’ outcome may be valuable to improve emergency service quality and patient safety.

Objectives:

To provide an overview about current approaches for cross-sectoral digital feedback systems in EMS.

Methods:

Literature review in PubMed/MEDLINE and Google Scholar in accordance with the PRISMA statement.

Results:

The search resulted in 567 articles out of which only three were identified as eligible. In only one study cross-sectoral feedback was used to improve quality.

Conclusion:

Although feedback is described as a method for improving the quality of the rescue service and feedback is also considered in the description of the requirements for digitization, there seems to be no technical implementation of a cross-sectoral feedback system so far.

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