With the deepening of digital technology, the role of smart home in improving people’s life quality and safety is increasingly prominent. Also, the elderly participate in social interaction through new technologies also plays a positive role in maintaining mental health. However, the attitudes of elderly toward to the new technologies especially actual use experience may different from what researchers expect. The authors carried out the users-assisted experience research via the self-developed digital twin remote collaboration system. We invited 12 seniors who aged from 57 to 73 that to have experiments and interviews. During the experiment, the elderly was assisted by our system, and the experience was compared with the intelligent mobile devices which they familiar with. The interview investigated the users’ feedback before, after and during the experiment, and according to the results to summarize the elderly’s concerns about the remote collaboration. The results turn out that digital twin can be more effective in helping seniors, and they have a positive attitude toward smart technology, and don’t want to been treated differently.
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