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Usability researches often evaluate either physical or cognitive aspects of user-product interaction, but these issues are commonly assessed separately, despite the integrated response of the user interacting with the system. In this work we suggest the combined use of mathematic matrix models of user's knowledge and movement analysis techniques for the study of the learning process of home appliances by elderly people. These methodologies are presented in the form of a case study of an elderly person using three different washing machines. Knowledge and motor skill measurements show variation patterns associated to the learning and adaptation processes.
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