The contactless service has become an important measure to avoid the spread of COVID-19 since its outbreak in 2020. Combining with the current epidemic situation and the epidemic prevention problems exposed by the present situation of outpatient service in hospitals and the analysis of their causes, this study applied the thinking and method of product design, and put forward an intelligent medical guide service robot design. By analyzing the user’s actual outpatient demand, the functional modules of the robot are planned, and the corresponding hospital scene is established by using the open source simulation software Webots, which simulates the navigation function of the robot. The purpose of this study is to reduce the labor burden of medical staff, alleviate the contradiction of medical resources shortage, improve the quality of hospital outpatient service and build a new intelligent medical service platform. Meanwhile, it also provides relevant reference for the design of intelligent medical products.