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A Participatory Case Study of Business Intelligence Systems Development
Marcus Gibson, David Arnott
199 - 210
10.3233/978-1-60750-577-8-199
Frontiers in Artificial Intelligence and Applications
Volume 212: Bridging the Socio-technical Gap in Decision Support Systems
Abstract

This paper presents an exploratory case study of a large-scale business intelligence systems development project. Using participant observation as the data collection approach, the case is discussed and a number of emerging issues are identified. There are very few examples in the literature of participatory case research into BI systems development. The authors argue that this approach helps to promote a rich, contextual understanding of data, and it should be more widely adopted in applied disciplines such as BI.

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