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Working Alongside Service Robots: Challenges to Workplace Identity Performance
Anna Dobrosovestnova, Glenda Hannibal
148 - 157
10.3233/FAIA200910
Research Article
Frontiers in Artificial Intelligence and Applications
Volume 335: Culturally Sustainable Social Robotics
Abstract

In this paper, through the prism of the notion of workplace identity, we critically reflect on potential challenges of working alongside social service robots in service industries. From feminist studies of workplace identity, we adopt concepts of naturalization and normalization, and discuss how service robots’ “imprisonment” in the role of a friendly and consistent helper may present psychological and political challenges to how service employees relate to and perform their workplace identity.

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