As a guest user you are not logged in or recognized by your IP address. You have
access to the Front Matter, Abstracts, Author Index, Subject Index and the full
text of Open Access publications.
A brand’s official Weibo contains a large number of comments that reflect people’s emotional responses to the brand’s products, services and other aspects. Therefore, negative emotional information can receive much attention and spread widely, so it is very important to manage and control this effectively. This paper uses sentiment analysis to establish a sentiment classification model of brand affect based on the official Huawei Weibo comments. First, the official Huawei Weibo comments are obtained and word2vec is used to preprocess and characterize the comment text. Second, three machine learning algorithms are used to learn sentiment classification for brand affect, namely support vector machines, random forests, and deep belief networks. Through the comparison of the resulting classification accuracy from the experimental results, the best model is selected and the brand’s negative emotional comments are obtained. Third, the word frequencies of these negative comments are obtained and the monthly trends of the proportion of high-frequency words and negative emotional comments are calculated. At the same time, the existing problems are analyzed and corresponding countermeasures and suggestions are proposed in order to solve this problem for an enterprise, so that the company’s brand strategies are adjusted in a timely and reasonable way.
This website uses cookies
We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.
This website uses cookies
We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.