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In this paper we propose a new approach to human-centred system design, which is applied to the development of a ubiquitous multimodal dialogue system for a smart home. Our proposal takes into account three main features of a system: interaction management, user modelling and multimodal interface. We consider that user opinions about the system to be developed are crucial. Thus, we present the conclusions obtained from a survey we have carried out among the intended system users.
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