This work describes a 'Smart Home' Service model within the United Kingdom. The community based supported housing scheme accommodates adults with physical disability within their own apartments. These tenants, who had previously lived in a residential facility, are now empowered within the Social Model of Disability to live as autonomously as feasible. User perspectives of autonomous living are reported, enabled by a combination of care packages, environmental design and information and communication technology. A service provider perspective is presented, underpinned by the exploitation of resources (financial or otherwise) from statutory and non-statutory multi-agency involvement. This work reports on an evaluation of the scheme. The strategic context and operational policies at organization level are described as well as service provider and service user perspectives. The applicability of 'Complexity Theory' is considered as a conceptual framework for considering this service model. Complexity Theory facilitates acknowledgment of the inherent dynamics of the system. The dependency on numerous organizations, the connectivity of people and the context of the service are all recognized. This understanding is relevant as service providers move to sustain mainstream Smart Home provision, managing the unpredictability, moving beyond pilot studies.
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