As a guest user you are not logged in or recognized by your IP address. You have
access to the Front Matter, Abstracts, Author Index, Subject Index and the full
text of Open Access publications.
In the last two decades, governments around the world have been implementing electronic services in order to create a range of public values and meet new demands from a variety of stakeholders. Such activities fall within the scope of the e-Government research field. Developing large-scale information systems has proven to be a challenging task and many initiatives have ended in failure. This paper explores uncertainty in the e-Government context. How is it related to the various actors in the public sector, and how can decision making be adapted here to improve value realization? Using actor-network theory as an analytical lens, the collaboration of five Swedish municipalities in creating common e-services is examined as a case study. The results indicate that factors beyond decision makers' control, such as relations outside of a project, create a high degree of uncertainty. This uncertainty can be reduced by creating durable relations between local and global socio-technical actors. Inscribing values into generic software that has a high grade of interoperability should help to strengthen these networks beyond projects and regional borders.
This website uses cookies
We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.
This website uses cookies
We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.