The objective of this paper is to investigate the experiences in implementing a smart capsule system for a Saudi endoscopy department. The study was conducted at a leading Saudi healthcare institution located in Riyadh, Saudi Arabia. A case study approach was used in the study. Endoscopy Information System (EIS) system data documentation, key informant interviews, and meeting documents were the data collection sources used in the study. A thematic analysis of the data was conducted. Preliminary data showed improvements in hospital clinical workflow as a result of implementing the new EIS. Although the findings of this study are preliminary, more work is needed to evaluate the overall impact of the new EIS on clinical workflow, patient wait times, usability, and data accuracy.