Postal Services in the Digital Age looks at the status of the postal industry and the possibilities postal operators have to maintain their strong role as connectors and solution-providers in the market. The digital age has changed the needs of customers, and with the new demands, as well as declining mail volumes and strong competition in new and profitable areas, postal operators face huge challenges. This makes it important to focus on the strengths and unique selling propositions (USPs) of postal operators, and build a service portfolio around these strengths in order to maximize their USPs. This article summarizes the findings of Postal Services in the Digital Age, and creates, based upon the input and findings of other authors, a picture of the core postal competences, value propositions and new roles that would enable postal operators to strengthen or regain their position as connectors and solution-providers.
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