Swiss Post has been innovating for years, honing its expertise as an actor in the digital world and exploiting the unique selling propositions it owns in the physical world. The newest example of its successful entry into the digital realm is the electronic health record, with which Swiss Post ensures the secure exchange of medical data. The development of digital services is related to the role of a trusted intermediary that Swiss Post already plays in the physical world, and one that it aims to also assume in the digital world in the future, in particular for government-related processes. This chapter shows the development of Swiss Post's digital service for the government, as well as providing examples and sharing thoughts on future developments.
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