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Postal Organisations in the Face of eCommerce: Part of the Steamroller or Part of the Road?
Richard Umbers
65 - 79
10.3233/978-1-61499-395-7-65
Global E-Governance Series
Volume 6: Postal Services in the Digital Age
Abstract

This paper discusses the nature of the challenge presented for postal organizations by digitization, and presents parcels and eCommerce as a real opportunity for profitable growth. These areas are discussed from the perspective of a changing customer profile, informing the need for a new product offering and operating model, but in the context of a highly competitive and evolving market. Australia Post is presented as a short case study.

$35.00 / €27.50 / £22.00
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