This national study of survey software regarding universal design and accessibility has been conducted by interviewing the makers of such software. Among the upsides is that the theory apparently is well understood, many impairments are widely known, and there is the will to make a product with a high degree of accessibility. In order to achieve the goals of universal design, it is necessary to view universal design as a process in the development of IT solutions. The study indicates that quite few, in the daily operations, work in accordance with this principle. Besides improving the knowledge of the relevant legislation, the developer's competence regarding how to implement universal design in practice should be increased, and adequate methods and processes should be part of how the companies work.
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