Within the research literature on electronic government (or e-government), understanding the factors that contribute to digital inclusion has received considerable attention over the past several years. Many studies suggest that the delivery of government services online in a user-centric way would contribute to build an inclusive information society. However, digital equality in access to and use of e-government services still remains as one of the most ambitious goals to be achieved by different levels of governments across the world. To this end, a case study of a local government in Peru was conducted to specifically investigate: (1) the adoption of different e-government initiatives over a 10-year period; (2) the measures taken to promoting digital inclusion; and (3) the reasons behind the success of e-government implementation. Overall, the findings highlight the importance of two categories of government initiatives – e-services applications and digital inclusion solutions. The findings also indicate the existence of four e-government success factors: political will, overall strategy, short-term projects, and public-private partnerships. Based on these findings, this study suggests directions to guide further research on inclusive e-government.
IOS Press, Inc.
6751 Tepper Drive
Clifton, VA 20124
Tel.: +1 703 830 6300
Fax: +1 703 830 2300 email@example.com
(Corporate matters and books only) IOS Press c/o Accucoms US, Inc.
For North America Sales and Customer Service
West Point Commons
Lansdale PA 19446
Tel.: +1 866 855 8967
Fax: +1 215 660 5042 firstname.lastname@example.org