Emergencies are events which disturb regular operations of services and companies, endanger human lives, natural and material wealth (the environment), and represent a threat to stability (sustainability) of local, national, and global development. The analysis of emergency service response (to accidents, breakdowns, and natural disasters) in Serbia and worldwide indicates certain flaws, both in organisation and methodology of emergency response. Therefore, it is necessary to develop decision-making support systems founded on multimedia technology and education and training for emergency management. Emergency management systems have a set of features which distinguish them from classic management systems. This primarily refers to functional modes, organisational structure, type of information, and management goals and criteria. Therefore, the development of these systems should be based on IT which will enable their adequate, efficient, and effective work. In this paper, a systemic approach is promoted and the role of formal and informal education for emergency management is considered. We deem these considerations necessary in order to gain a more comprehensive view on education as an element of emergency management and on the possibilities that IT and inter-sectoral cooperation offer and open for acquiring, innovating, and disseminating knowledge in this field.