No matter how different emergency situations, accidents and incidents are, they engender a common problem of organization and fulfilment of rapid response to avoid losses and mitigate possible consequences. Of primary importance is the unhampered functioning of the service in responding to alarm calls, the purposefulness and effectiveness of which is conditioned by the harmonic and functional efficiency of tasks carried out with equipment and infrastructure in the field.

Taking into consideration the above factors, and the year-by-year considerable increases in registered emergency situations, accidents and incidents and alarm calls, it is proposed to implement changes in the system of the management aimed at improving the response to alarm calls. The main issues in the establishment of the new crisis management centre, and “112” dispatcher service, form the basis for this project.