The UID approach (User Involved Development) is suggested to improve software development process. Its aim is to admit users as its subject. The UID approach shows an attempt to combine features of hard and soft methodologies. The user focus leads to users' involvement in the process. An initial questionnaire survey of all potential users is recommended. There are suggested specified forms of developers-users cooperation to provide a continual feedback between both sides. Business process modeling, software product assessment by all its users, competency-based selection to play various roles, construction of questionnaires – are examples of methods in use.