Search
 
loader loading subjects...
cover
Process Data: a Means to Measure Operational Performance and Implement Advanced Analytical Models
Pablo Santibañez, Vincent S. Chow, John French, Martin L. Puterman, Scott Tyldesley
17 - 23
10.3233/978-1-58603-979-0-17
Studies in Health Technology and Informatics
Volume 143: Advances in Information Technology and Communication in Health
Abstract

We present the case of an ambulatory clinic in which an operational review was conducted to identify opportunities for efficiency in appointment scheduling and capacity allocation. We required process data to compare that which was planned to that which actually happened and to develop advanced analytical models. Similar to other health care studies, these data proved to be limited or non-existent. Consequently we had to conduct a time-consuming collection of operational metrics. We make recommendations for the perpetual collection of process data for modeling and simulation.

$35.00 / €27.50 / £22.00
Add PDF to cart