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Substantial demographic changes in the number of elderly in the developed world are forcing a radical re‐evaluation of how to deliver care more effectively. “Joined up” multi‐disciplinary, multi‐agency extended care co‐ordination and support service centres are beginning to set the pace towards the establishment of “Virtual Service Utilities”. The dual keys to this are the optimizing of end‐to‐end service process chains and real‐time access to comprehensive records and relevant knowledge systems.
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