Chatbots are versatile tools that have the potential of being used for computational persuasion where the chatbot acts as the persuader and the human agent as the persuadee. To allow the user to type his or her arguments, as opposed to selecting them from a menu, the chatbot needs a sufficiently large knowledge base of arguments and counterarguments. And in order to make the user change their current stance on a subject, the chatbot needs a method to select persuasive counterarguments. To address this, we present a chatbot that is equipped with an argument graph and the ability to identify the concerns of the user argument in order to select appropriate counterarguments. We evaluate the bot in a study with participants and show how using our method can make the chatbot more persuasive.
IOS Press, Inc.
6751 Tepper Drive
Clifton, VA 20124
Tel.: +1 703 830 6300
Fax: +1 703 830 2300 email@example.com
(Corporate matters and books only) IOS Press c/o Accucoms US, Inc.
For North America Sales and Customer Service
West Point Commons
Lansdale PA 19446
Tel.: +1 866 855 8967
Fax: +1 215 660 5042 firstname.lastname@example.org