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Use of Self-Service Query Tools Varies by Experience and Research Knowledge
Gregory W. Hruby, Jessica Ancker, Chunhua Weng
1023
10.3233/978-1-61499-564-7-1023
Studies in Health Technology and Informatics
Volume 216: MEDINFO 2015: eHealth-enabled Health
Abstract

The lack of understanding of user experience with self-service query tools is a barrier to designing effective query tools and is what propelled this study. User actions were documented and transformed into networks of actions for qualitative analysis. Proficient use of self-service query tools requires significant technical experience. To decrease the user learning curve, additional user education is necessary for novice users.

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