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Start-up companies during their business development process could face a decision dilemma that makes them wonder if their resources should be applied to support the present operation or to promote the required business improvements. An approach using the theory of inventive problem solving (TRIZ) is presented to overcome this impasse and one of the possible identified solutions is described, where the requirements of a national quality award e.g. the Baldrige National Quality Program (BNQP) are used to reduce the effects of the identified dilemma. Finally, a case study is exposed where the quality function deployment (QFD) is proposed to assist the early planning phases of a business development process.
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We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.