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Success Factors for Usability Testing of Digital Health Solutions
Daniel Reichenpfader, Octavio Rivera-Romero, Kerstin Denecke
422 - 426
10.3233/SHTI240439
Research Article
Studies in Health Technology and Informatics
Volume 316: Digital Health and Informatics Innovations for Sustainable Health Care Systems
Abstract

Background:

The design and development of patient-centered digital health solutions requires user involvement, for example through usability testing. Although there are guidelines for conducting usability tests, there is a lack of knowledge about the technical, human, and organizational factors that influence the success of the tests.

Objective:

To summarize the success factors of usability testing in the context of patient-centered digital health solutions.

Method:

We considered three case studies and collected experiences related to time management, relevance of results and challenges encountered.

Results:

Success factors relate to participant privacy and data protection, test environment setup, device and application readiness, user comfort and accessibility, test tools and procedures, and adaptability to user limitations.

Conclusions:

Small organizational and technical details can have a big impact on the outcome of a usability test. Considering the aspects mentioned in this paper will not only save resources but also the trust of the participating patients.

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