In recent years, many people have experienced different problems and challenges in using the national Danish health portal sundhed.dk, as they find it difficult to obtain desired information about their own laboratory test results and treatment plans. Therefore, the aim of this study is to find solutions, to make patients laboratory results easily accessible and understandable for the users. To achieve this aim there will be used two participatory design methods, video observation and questionnaires. The results shows that only 43.5% normally understand their test results, whereas the remaining participants need help to understand their results.