The presentation describes challenges and possible solutions for achieving truly accessible high-class urban public transportation based on a case from Trondheim, where a new high-class bus system was implemented. The implemented solution did not reflect the wheelchair user’s needs – despite clearly stated ambitions for accessibility.

Ramboll conducted a study comprising a screening of the international market for relevant solutions, combined with interviews with representatives of Public transport authorities. The results were presented to the local user’s representatives, and some solutions tested on location. Based on this process, recommendations for short-, medium- and long-term solutions were made.

The project highlights the need for involvement of sufficient professional knowledge of universal design in the planning phase as well as in the implementation phase.