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Karen, the Interrupting Customer
Mirre van den Bos, Gergana Dzhondzhorova, Ioana Frincu, Ella Velner, Thomas Beelen, Mariët Theune
263 - 265
10.3233/FAIA220211
Research Article
Frontiers in Artificial Intelligence and Applications
Volume 354: HHAI2022: Augmenting Human Intellect
Abstract

Karen is a conversational agent taking the role of an angry customer in a retail context. While the user (retail employee) tries to convince Karen to follow the rules, the agent interrupts the user, and verbally and nonverbally reacts to the user’s sentiments.

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