Through collected data from general consumer questionnaire and scored the key degree of influencing factors with 1–9 scale method, we analyse the consumers’ satisfaction with software Python about online shopping. Fuzzy analytic hierarchy process (FAHP) is used to score the satisfaction degree of online shopping, and the rationality model is analyzed with the actual data to obtain the fuzzy evaluation model of satisfaction degree of online shopping.In the last several Consumers’s reference factors in online shopping were tested, but it is the first time that an exact, parametric, the fuzzy analytic hierarchy process is compared to data.