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“Infrastructure breeds impatience. It is important to note that the provision of infrastructure services is an enabling mechanism. The infrastructure itself will deliver some benefits, but the main outcomes will be achieved by the provision of additional applications and services. As with any infrastructure, information technology infrastructure does not provide direct business performance. Rather it enables other systems that do yield business benefits. IT infrastructure is strikingly similar to other public infrastructures such as roads, hospitals, sewers, schools, etc. They are all long‐term and require large investments. They enable business activity by users that would otherwise not be economically feasible.”
From “Implementing Information For Health: Even More Challenging Than Expected?”, a white paper prepared by Professor Dennis Protti for Dr. Peter Drury, Head, Information Policy Unit Department of Health and Dr. Gwyn Thomas, Acting Executive Director, NHS Information Authority June 11, 2002.
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