Successful interaction with complex systems is based on the system ability to satisfy the user needs during interaction tasks, mainly related to performances, physical comfort, usability, accessibility, visibility, and mental workload. However, the “real” user experience (UX) is hidden and usually difficult to detect. The paper proposes a Transdisciplinary Assessment Matrix (TAS) based on collection of physiological, postural and visibility data during interaction analysis, and calculation of a consolidated User eXperience Index (UXI). Physiological data are based on heart rate parameters and eye pupil dilation parameters; postural data consists of analysis of main anthropometrical parameters; and interaction data from the system CAN-bus. Such a method can be adopted to assess interaction on field, during real task execution, or within simulated environments. It has been applied to a simulated case study focusing on agricultural machinery control systems, involving users with a different level of expertise. Results showed that TAS is able to validly objectify UX and can be used for industrial cases.
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