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Healthcare professionals play a key role in supporting self-care among patients and clients. Their attitudes and behaviors may influence a patient’s capacity to use electronic services (e-services) and may increase patients’ trust toward a technical solution. The technology acceptance model explains information systems use and the important variables that play a role in an individual’s acceptance of e-services. This survey was designed to capture the expectations of healthcare personnel. Participants (n = 91) suggested that patients would benefit from this e-service. The e-services enabled participants to find patient health records more easily than before, and they perceived that the care relationship improved as a result.
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