Nowadays to be competitive universities as well as other organizations are forced to improve effectiveness and efficiency of their services. Implementation of different e-initiatives is a typical solution to take advantage of ICT to reduce operating costs of the institution, to increase responsiveness to customers, etc. This paper describes conceptual approach and technical solutions to an e-University initiative. The proposed approach allows setting up measurable business goals, to measure business processes in context of defined goals and to search for business process improvement. In this paper also two levels of measurement of systems that support business processes are considered.
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