With a new industrial revolution, Industry 4.0, changing the organisational and manufacturing processes of an organisation, the increase of importance of consumers interests and preferences is more evident. Organisations face a need to understand their consumers opinion, while being able to address their index satisfaction variables. The explosion of data that we face, results in an increase of information that is present on external sources (such online social platforms), that contain valuable insights about consumers opinion regarding an organisation or, more specifically, products. This information is correlated with the smart manufacturing process, and can also affect the decision-making processes. This work presents a vision for an intelligent component that is able to construct knowledge about the feedback gathered from external sources, in order to aid or take control of decision-making processes, by determining which supplier should supply a specific material, based on consumer opinion.
IOS Press, Inc.
6751 Tepper Drive
Clifton, VA 20124
Tel.: +1 703 830 6300
Fax: +1 703 830 2300 firstname.lastname@example.org
(Corporate matters and books only) IOS Press c/o Accucoms US, Inc.
For North America Sales and Customer Service
West Point Commons
Lansdale PA 19446
Tel.: +1 866 855 8967
Fax: +1 215 660 5042 email@example.com