This paper explores the lessons that can be learned from past communication experiences to aid Counter-Terrorism Strategic Communications (CTSC) campaigns targeting the current propaganda threat from so-called “Islamic State” (IS). It will do this by highlighting four lessons from the past from two different areas of communication practice – the history of propaganda and political communication – that are relevant for the current information war against IS. These are i) the need for multiple mediums of communication, ii) the say-do-gap, iii) defensive and offensive messaging, and, finally, iv) market research and targeting.
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