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Hospitals have constantly pursued quick, efficient, and quality services in order to fulfill customer/patient needs, thus causing improvement and innovation capability to be in tune with the processes executed. In general terms, services have been a big challenge to hospitals, once the current demand is not fulfilled. The appropriate management of processes and information flow greatly influence the operational performance of the involved hospital entities. Such integration and collaboration scenario promotes the identification of barriers to the organizational good performance, and regards interoperability perspectives an important assessment tool. This paper presents the IAMinCH – Interoperability Assessment Model for Cancer Healthcare domain, designed for the assessment of the interoperability capability in the cancer treatment sector, which is complex a analysis structure based on the AHP method, performance attributes deriving from different information sources are assessed and organized under the interoperability perspective. The results achieved enable a diagnostic view that better addresses the development of an improvement plan concerning the hospital interoperability capabilities in cancer healthcare.
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