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Information and communication technologies (ICTs) seem to offer rich opportunities for engaging citizens and businesses in the co-creation of public policies and services, promising to fundamentally transform the way public decisions are made. However, existing empirical evidence suggests the results of collaborative innovations in public administration tend to be mostly unimpressive and hardly transformational. This doctoral research project asks why this is the case and what factors shape the success and failure of ICT-driven co-creation. These questions are addressed by a qualitative investigation of the various drivers and barriers that affect the development, implementation, diffusion and outcomes of ICT-enabled co-creation initiatives. The thesis also explores the strategies that public sector organizations could employ to avoid failure and feed success.
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